Refund/Exchange & Substitution Policy

Refund/Exchange & Substitution Policy

As part of our commitment to your satisfaction with our products, we want to hear from you if you are dissatisfied for any reason. You may contact us between the hours of 11am-5pm Tuesday – Sunday at 916-800-2474 or via email at hello@villagegeneralstore.co.

We are unable to accept returns of food items. All items from our bulk bins are sold on a non-returnable basis unless defective. After your online order is delivered, please check that all items received are what you have ordered. If you have received an incorrect item do not open it.

We will not accept any returns or provide refunds of items that have been opened, tampered with or not in their original condition.

Returns and Refunds:
For instances where product is defective, damaged or contaminated, you may contact us to request a return of your purchase within 14 days for a refund or exchange. Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or the original method of payment, within five (5) days.

Due to the wide range of personal taste preferences and food likes/dislikes, we unfortunately do not offer refunds or replacements for products that are “not quite to your liking.”

No refund given, exchange offered or correspondence will be entered into for:

  • Change of mind

  • Products that have been opened or tampered with or are not in their original condition.

  • Incorrect orders made by the recipient

Late or missing refunds (if applicable)
If you haven’t received a refund after five (5) days, we ask that you first check with your bank or Credit Card Company as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done this and you still have not received your refund yet, please contact us at hello@villagegeneralstore.co

 

Gifts
If the item was marked as a gift when purchased, you’ll receive a gift credit for the value of your return.

 

Substitution Policy:
We will make every effort to maintain consistency on our advertised products. However, from time to time some of our items (e.g. tins and jars) are limited due to demand, discontinued and may not be available. When this occurs, we reserve the right to substitute an item with one of equal or greater value, without notice and without any additional cost to you.